Knowledgebase
eStruxture Service System Description
Posted by on 22 October 2014 03:55 PM

The following system description includes the relevant components that comprise the service system relating to infrastructure, software, people, procedures and data.

 

General

eStruxture is a data center service provider that offers secure IT colocation space in its facilities across Canada as well as managed IT services. The colocation services vary from single-server colocation to private cabinets, private full-cage enclosures, or private rooms. The managed IT services vary from hardware to operating system, to network and firewall management. Additionally, the services may also include:

  • Network uplink
  • Network interconnections
  • IT hardware
  • System patching
  • Power
  • Redundant infrastructure
  • Data center security
  • Environmental controls

 

Infrastructure

The physical infrastructure consists of the following facilities, which include the mechanical systems, computer rooms, and computer, network and firewall hardware located therein:

  • MTL1: eStruxture suite SS1-060 at 800 Rue du Square-Victoria in Montréal’s downtown district, Québec.
  • MTL2: 7001 Rue Saint-Jacques in Montréal’s Notre-Dame-de-Grâce borough, Québec.
  • MTL3: eStruxture suite 130 at 1350 Rue Nobel in Boucherville, Québec.
  • CAL1: 7007 54th Street SE, Building D, Suite 204 in Calgary, Alberta.
  • VAN1: 55 7th Avenue E in Vancouver’s Mount Pleasant neighbourhood, British Columbia.

The logical infrastructure consists of the data center management applications, access control applications, IT management applications, customer relationship management application, cloud infrastructure and operating systems used to support the colocation and managed IT services.

eStruxture offers network distribution and access with diversified physical paths using multiple telecommunication carriers into the facility for added redundancy. eStruxture maintains AS10929 to provide aggregated telecommunication internet transit services and peering. Clients can also be provided with direct links to their choice of internet service providers through the use of cross-connect cabling to the carrier’s equipment.

 

Data

Data, as defined by eStruxture, constitutes the following:

  • Asset and inventory information stored in Prime.
  • Colocation and IT space, power and network assignment stored in Prime.
  • Information in internal tickets stored in Kayako.
  • System event logs and monitoring data.

Additionally, customer data constitutes:

  • Customer contact information stored in Prime.
  • Customer billing information stored in Prime.
  • Customer information provided in Kayako tickets.
  • Customer biometric information stored as a cryptographic hash within the access control system(s).

All information, excepted for biometric hash information, are stored and available in web-based format through Prime and/or Kayako and encrypted using Transport Layer Security (TLS). Biometric hash information is stored within the access control system and the biometric readers; it is available for use by the biometric reader device only.

Access to certain data is limited by job function.

 

Users

The following describes the personnel involved in the operation and use of the eStruxture service system. They are grouped under two main categories, internal and external users:

 

  • Internal Users
    • eStruxture employees
    • Administrative consultants
  • External Users
    • Customers (end users with limited access)
    • Contractors (facility maintenance and construction)
    • Visitors

 

Processes

eStruxture has documented procedures for various aspects of their data center colocation and managed IT services. The automated and manual procedures involved in the operation of the services include:

  • Data center security
  • Account Creation and Cancellation
  • Access Card Provisioning and Blocking
  • Access for Visitors and Contractors
  • Logical Access Provisioning
  • System Monitoring
  • System Patching
  • System and Application Backup
  • Incident Management
  • Risk Assessment
  • Change Management
  • Disaster Recovery Tabletop Exercises

 

Demarcation Points

A demarcation point is the line that separates various levels of responsibility of a physical area or service. Each location must respect the rules for access, approvals and equipment handling that is stipulated from their respective owners. However, in the event of an emergency or force majeure, emergency protocols will be respected and enacted in accordance to the necessary law. Customer equipment installations must adhere to the requirements as specified in the Customer Guide.

General Demarcation Point Organized by Responsibility

Organization Base Building

eStruxture Operations

Customer

Provider

Zones
Common Corridors      
Computer Rooms      
Inside Customer Cabinet or Private Suite      
Mantraps      
Offices      
Meet-Me-Room      
Storage Space      
Shared Colocation Space      
Provider Equipment      
Client Equipment      
eStruxture Mechanical Rooms      
Other Base Building Mechanical      

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