eStruxture Private Colocation System Description
Posted by Matthew Dinsmore (Admin) on 22 October 2014 03:55 PM
The following system description includes the relevant components that comprise the colocation system relating to infrastructure, software, people, procedures and data.
This section describes the physical and hardware components of eStruxture’s private colocation system which enables its customers to rent secure space with available cooling, power, access control and monitoring, and network connectivity.
• Physical sites
Network: eStruxture offers network distribution and access with diversified physical paths into the facility for added redundancy.
Software: In addition, eStruxture utilizes a combination of Windows and Unix based operating systems for the various applications used in support of colocation services. Applications used in the environment include, but are not limited to: network authentication, VPN, ticketing, customer relationship management, project management, network monitoring, DNS, and backup system.
Demarcation Points: A demarcation point is the line that separates various levels of responsibility of a physical area or service. Each location must respect the rules for access, approvals and equipment handling that is stipulated from their respective owners. However, in the event of an emergency or force majeure, emergency protocols will be respected and enacted in accordance to the necessary law. Customer equipment installations must adhere to the requirements as specified in the Customer Guide.
People Roles and Responsibilities
Users: The following describes the personnel involved in the operation and use of the eStruxture system. They are grouped under two main categories, internal and external users:
Key Internal Security and Availability Roles: The following roles at eStruxture are responsible to maintain security and availability:
Security Steering Committee: The SSC is responsible for the Company risk assessments, and the review, planning, implementation and audit of compliance requirements. The following departments are represented directly in or consulted by the SSC: Operations, Finance, Legal, Sales and Product Management.
eStruxture has documented procedures for various aspects of colocation services. The automated and manual procedures involved in the operation of the system include:
Limited amounts of customer personal data is stored on eStruxture corporate servers. Security information is considered the most sensitive information and is stored in the Prime application database.