Knowledgebase
eStruxture Private Colocation System Description
Posted by Matthew Dinsmore (Admin) on 22 October 2014 03:55 PM

The following system description includes the relevant components that comprise the colocation system relating to infrastructure, software, people, procedures and data.

   

Infrastructure

This section describes the physical and hardware components of eStruxture’s private colocation system which enables its customers to rent secure space with available cooling, power, access control and monitoring, and network connectivity.

Key components and supporting services of the eStruxture private colocation system include:

• Physical sites
• Access badge reader system
• Camera network and archive
• Cooling
• Power distribution and access
• Network distribution and access

Physical Sites:

  • MTL1: 800 Rue du Square-Victoria, Suite SS1-060, Montreal, QC, H4Z 1A1
  • MTL2: 7001 St-Jacques Street, Montreal, QC, H4B 3A2
  • MTL3: 1350 rue Nobel, Boucherville, QC, J4B 5H3
  • VAN1: 55 East 7th, Vancouver, BC, V5T 1M4

Network: eStruxture offers network distribution and access with diversified physical paths into the facility for added redundancy.

Software: In addition, eStruxture utilizes a combination of Windows and Unix based operating systems for the various applications used in support of colocation services. Applications used in the environment include, but are not limited to: network authentication, VPN, ticketing, customer relationship management, project management, network monitoring, DNS, and backup system.

Demarcation Points: A demarcation point is the line that separates various levels of responsibility of a physical area or service. Each location must respect the rules for access, approvals and equipment handling that is stipulated from their respective owners. However, in the event of an emergency or force majeure, emergency protocols will be respected and enacted in accordance to the necessary law. Customer equipment installations must adhere to the requirements as specified in the Customer Guide.

 

General Demarcation Point Organized by Responsibility

Organization Base Building

eStruxture Operations

Customer

Provider

Zones
Common Corridors      
Computer Rooms      
Inside Customer Cabinet or Private Suite      
Mantraps      
Offices      
Meet-Me-Room      
Storage Space      
Shared Colocation Space      
Provider Equipment      
Client Equipment      
eStruxture Mechanical Rooms      
Other Base Building Mechanical      

 

People Roles and Responsibilities

Users: The following describes the personnel involved in the operation and use of the eStruxture system. They are grouped under two main categories, internal and external users:

  • Internal Users:
    • eStruxture employees
    • Administrative consultants
  • External Users:
    • Customers (end users with limited access)
    • Contractors (facility maintenance and construction)
    • Visitors

 

Key Internal Security and Availability Roles: The following roles at eStruxture are responsible to maintain security and availability:

  • Security:
    • Senior Vice-President of Operations
    • Director of Systems
    • IT and Systems Manager
    • IT Security and Compliance Analyst
  • Availability:
    • Data Center Manager

 

Security Steering Committee: The SSC is responsible for the Company risk assessments, and the review, planning, implementation and audit of compliance requirements. The following departments are represented directly in or consulted by the SSC: Operations, Finance, Legal, Sales and Product Management.

 

Procedures

eStruxture has documented procedures for various aspects of colocation services. The automated and manual procedures involved in the operation of the system include:

  • Data Center Security
  • Account Creation and Cancellation
  • Access Card Provisioning and Blocking
  • Server Removal Authorization
  • Access for Visitors and Contractors
  • Authenticating Support Requests
  • System Monitoring
  • Emergency Response Procedures

 

Data

Limited amounts of customer personal data is stored on eStruxture corporate servers. Security information is considered the most sensitive information and is stored in the Prime application database.

 


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